July 2010 ~ Edition 34

July 2010

Edition no. 34

 
 

In this issue:

  1. Performance Management
  2. Risk Assessments for home-workers

If you would like more information about any of the issues raised in this newsletter or any other people management query please contact The HR Tap on 

 01604 604471

or by email on

enquiries@thehrtap.co.uk

Melissa Ritchie

The HR Tap 

www.thehrtap.co.uk

 

 

John Bartlett

JRB Consulting

www.jrbconsulting.co.uk

 This newsletter is written for general interest only.  The HR Tap can accept no liability for any reliance placed on its content without further advice.  Please contact us for specific advice before acting.

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The HOT Tap News

Welcome to the summer edition of the HOT Tap News. 

There have been great celebrations at the HR Tap recently with the Wedding of John Bartlett to the lovely (and slightly insane!?) Claire with a superb party, we wish John & Claire every happiness together.  We will be getting our party frocks out again in a couple of months when Melissa marries the very luck Mark! 

On the work front we are delighted to welcome a new member of the associate team; Kate Ware.  Kate and Melissa have known each other for many years and Kate brings a huge amount of experience and knowledge to her role in assisting our clients.  

In this edition we are looking at performance management and risk assessments for home workers. 

We’d also like to remind you that the National Minimum Wage is on the move again in October:

  • £5.93 per hour for workers aged 21 and over, increased from £5.80; 
  • £4.92 per hour for 18-20 year olds, increased from £4.83; and 
  • £3.64 per hour for 16-17 year olds, increased from £3.57.

 

 

 

Also worth noting on this is that the lower age for the top bracket of pay is now reduced from 22 to 21. 

All the team at The HR Tap would like to wish you a sunny and successful summer and look forward to speaking to you soon.

Performance Management - Melissa Ritchie

We have noticed the impact of the recession over the last year from the initial head count reviews with clients and subsequent redundancies to the current period where businesses are leaner but maximising the output of the employees has become paramount to the survival of the business in this tough economic climate. 

I believe it is vital that performance management is not something that is switched on in tough times and switched off as things improve but is built into the culture of the organisation.  Firstly if it switched on and off it builds a feeling of ‘big brother’ and fear when it is ‘ON’ and relaxed complacency when it is ‘OFF, secondly, successful businesses are consistent in their approach to their employees and are seen to be fair in the use of this process, encouraging those that are not performing to improve and rewarding those that are achieving. 

Performance Management does not have to be complicated, simply keeping on top of issues as they arise and raising them with the employee will often solve the problem before it gets out of hand.  The line about ‘we don’t know what we don’t know’ is very true; if you don’t tell your employees what they are doing wrong (and indeed right) then we can’t expect them to change.  We would encourage all our clients and readers to get into the habit of talking to staff informally, reinforcing good behaviour and highlighting any issues along with agreeing an action plan to work towards a solution.  This action plan may include additional training or support from their manager.  Such an informal approach (with notes being kept on file of the conversations) forms the backbone of good line management and prepares the way if any escalation of the process is required. 

We have recently completed a series of training courses to line managers on how to manage performance which was very gratefully received by the delegates many of whom have stated how reassured and confident they now feel in managing their teams. 

If you would like to know more about such courses please call the office on 01604 604 471.

Risk Assessments for Home-workers - John Bartlett

At a recent conference, Lord Young, who is currently reviewing health and safety for the Conservative Party, described the process of completing a risk assessment for those who work at home as nonsense. Does his opinion count? 

Lord Young recently took to the stage at the Institution of Occupational Safety and Health (IOSH) annual conference, held in Glasgow . He was there to inform the delegates on the findings of the review into health and safety, which he’s currently completing for the Conservative Party. Well, he certainly made his opinions clear! He stated that health and safety is regarded, “at best, as an object of ridicule and, at worst, a bureaucratic nightmare”. He went on to state that, in many circumstances, the need for an employer to complete risk assessments is pointless, even nonsense. One such example is completing risk assessments for home-working. So is he right? 

What does the law state? 

In the eyes of the law, the home counts as a workplace when it’s being used as one. Under the Management of Health and Safety at Work Regulations 1999, there’s a legal duty on employers to complete risk assessments and to take steps to ensure a safe place of work is provided. 

NB. The Regulatory Reform (Fire Safety Order) 2005 specifically excludes domestic premises, even if they are being used as a workplace, unless it’s a bed and breakfast etc. 

So where do you stand? 

Although Lord Young may have a point, following his opinion above the law, isn’t the best defence. In fact, it’s a most unwise policy for two reasons. Firstly, an inspector will not be interested - he’ll want to see compliance with the law. Secondly, and more importantly, he’s not entirely spot on. It appears that Lord Young has based his view on the fact that those who work at home do so sitting in front of a PC. This is a task which, in his opinion, is without risk. However, although there’s no question that the physical risks are low, this doesn’t mean that it’s entirely risk-free. 

NB. Staff working at home is not a priority for the enforcement agencies. This means that the chance of facing enforcement action for failing to carry out a risk assessment is almost non-existent. 

Even though you won’t need to answer to an inspector, you still need to ensure that your home-working member of staff can work safely. But this doesn’t mean you should visit their house and tell them to address trip hazards etc. It’s their house, not property controlled by you. 

Instead, look at the factors you can control. For example, make sure they have safe and appropriate work equipment, e.g. if the work is computer based, they have a separate keyboard, mouse etc. 

Although you might think that working at home would solve stress issues, sometimes the opposite happens. This could be caused by the individual feeling cut off from their colleagues. However, this can be addressed by ensuring that good communication and support lines are maintained. 

Although Lord Young has a point in that you shouldn’t be telling staff to watch out for trip hazards in their own homes, this doesn’t mean you needn’t complete a basic risk assessment. However, it should only look at areas you can control, e.g. IT equipment, communication lines etc.

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